Thank
you
for your interests. We are
pleased to offer you the fast and easy A - B - C guide to bookings at Koh-Chang.com
(A.) Booking / Reservation
| Once
you have decided on your hotel/resort and services required please : |
| | - Complete
the Booking/Reservation form provided and send
it to booking@koh-chang.com.
- Make
sure you send us your e-mail address. You will get a reply within 24 hours.
- We
would like to advise you to use the name as appeared is your passport to avoid
possible complications.
|
(B.) Payment
There are
2 payment systems :
(1.)
Payment on arrival or upon departure by cash or credit card.
- You
may pay directly to hotels on checking in or upon check out.
-
A deposit may be required during the high or peak season. Deposits are refundable
only if you cancel your booking before the specified deadlines.
- Major
credit cards such as Visa, Mastercard, JCB, SCB and Amex are acceptable.
- Advance
payment are usually not required unless specified. Refunds are applicable only
if you cancel your booking before the specified deadlines.
|
(2.)
Prepayment upon booking
- Prepayment
is neccessary and can be made by :
(a).
Credit card Payment
Payment by credit
card can be made either by :
(
i ) Secure credit card on-line payment system :
|
| | - Koh-Chang.com
's on-line payment
system is absolutely safe and is guaranteed by the Siam Commercial Bank
using the Secure Socket Layer (SSL) protocol.
- All
credit card information are transmitted to the bank's data transmission system
and confidentiality is guaranteed by the Siam Commercial Bank.
- Koh-Chang.com
will not record any credit card data. Hence, guaranteeing no misuse of your credit
card.
- Only
Visa, Mastercard, JCB and SCB credit cards are acceptable through this system.
|
( ii ) Credit Card Payment Form :
| | | - Payment
by credit card payment form is also acceptable.
- Please
complete the form, print it and sign on the space provided.
- Please
fax the completed form to us at (66 2) 399-1885.
-
Besides Visa, Mastercard, JCB and SCB credit cards, Amex is also acceptable using
this form.
|
(b). Telegraphic Transfer to :
Account Name :
eINTERNETWORK CO., Ltd.
Bank
: Thai Farmers Bank Company Limited.
Branch :
Langsuan Road.
Savings
Account : 082 -2-53164-4
Swift
Address No. TFBSTHBK
Attn
: Sukhumvit International Trade Center
Tel
: 662-2610133 Ext 708-710
Hotel Voucher
- As soon
as payment is received a Hotel Voucher will be sent to you by e-mail.
-
It is advisable but not compulsory to print out the Hotel Voucher for verification
on check-in.
- We
would like to advise that the name on the voucher should be the same as appeared
in your passport which is needed for check-in.
|
Contacting us
In case of difficulties you may speak to
us by phone at (66 2) 751-5266-8, 325-0927-8. Please ask for Polly.
|
| | | C.
Cancellation & Changes in Bookings
Cancellation
of bookings must be sent by fax only to (66 2) 325-0926. Changes in bookings must
be sent by e-mail to reservation@koh-chang.com
or by fax to (66 2) 325-0926 . Please never send cancellation or booking changes
instructions to hotels.
Koh-Chang.com will
confirm your cancellation or booking changes by e-mail once the process is completed.
DEADLINES,
CHARGES, TERMS &
CONDITIONS FOR CANCELLATION & CHANGES IN BOOKING
(excluding
Sat & Sun and Public Holidays) |
- 30
working days in advance refundable excluding 5.7% administration service fee.
-
15 working days in advance : 50% Non-refundable and non - transferable.
-
7 working days in advance : 100% Non-refundable and non - transferable.
**Remark : The above policy may change without notice |
|
